Frequently Asked Questions

If you are interested in exploring property management options, we've answered the questions we hear most. Browse by category below — and if you still need help, we're always just a call or message away.

For owners

Owner Questions, Answered

  • How do you maximize rental income for property owners?

    We use a combination of dynamic pricing strategies, in-depth market analysis, and professional marketing to keep your property booked at optimal rates year-round. This includes leveraging popular platforms like Airbnb and VRBO, as well as our direct booking site, to attract a wide range of guests.

  • What is included in your in-house cleaning and maintenance services?

    Our in-house services include professional cleaning after every guest stay, routine property maintenance, and prompt repairs to address issues before they escalate. This ensures your property remains in pristine condition to keep your unit getting 5 star reviews!

  • What parking is available at the properties?

    Most properties include dedicated off-street parking. The number of spaces varies by property and is listed in the property details. Ocean City has public parking options nearby for larger groups requiring extra vehicles.
  • What areas do you serve?

    We manage properties in Berlin, Ocean Pines, West Ocean City, and Ocean City, Maryland. Our expertise in these local markets allows us to tailor our services to meet area-specific demands.

  • How do you handle guest communication?

    We take care of all guest communication, from inquiries and booking confirmations to check-in instructions and post-stay follow-ups. We aim to provide seamless and consistent communication that enhances the guest experience.

  • Do you offer damage protection for my property?

    Yes, we provide in-house damage protection to safeguard your property from unexpected incidents during guest stays. This proactive approach ensures peace of mind for property owners.

  • What reporting can I expect as a property owner?

    We offer transparent financial reporting, including monthly performance summaries, occupancy rates, and revenue details. You’ll always have a clear view of your property’s performance and profitability.

  • Can you assist with off-season rentals?

    Yes, we specialize in winter rentals to keep your property generating income during the off-season. We adapt our marketing and pricing strategies to attract long-term renters during quieter months.

  • What makes your property management services unique?

    Our boutique-style approach focuses on personalized, hands-on service. We prioritize quality over quantity, ensuring every property receives the attention it deserves. Our commitment to maximizing owner revenue and delivering exceptional guest experiences sets us apart in the Ocean City area.

  • What are our fees?

    We charge a standard 15% fee of net rentals. We do offer discounts for more than 1 unit. Example – If a stay is $2200 and the cleaning fee (paid by the renter) was $200. We only charge 15% on the $2000 income not the full $2200. There is also an owners portal fee, but the owner only pays the fee on months they generate income, even though their property is listed and managed for 12 months – most owners only pay 4-5 months of portal fees. The portal fee is $40 per month. The portal is well worth it showing active bookings, revenues, and calendars.

Still Have Questions?

We're happy to help. Reach out to our team through the Contact Us page and we'll get back to you promptly — or give us a call right now at 443-880-6500.

Our team is available 7 days a week to assist guests and property owners alike.